At Avis Budget Group Contact Centre we "try harder" to create an optimal employee experience while meeting our business needs.
We believe that work is much more than a place that you go to every day. It should be a place of exploration, creativity, professional growth and interpersonal relationships. It's about being inspired and motivated.
Our culture and values reinforce our commitment and responsibility to the people in our organisation.
At every stage of your career we make sure you have the training and support you need to progress.
What this means to you varies according to your role and aspirations, you benefit from a mixture of formal training activities, administered in person, online and on-the-job coaching and mentoring.
Our development programme ARTE (Avis Route to Talent & Excellence) provides extensive training to enhance the knowledge of business, improves competencies to reach excellence, and gives opportunities for employees with talent for career progression within Avis Budget Group.
Example of training courses:
- Change Management
- Project Methodology
- Influencing & Persuading
- Time Management
- Emotional Intelligence
- Blue Ocean
Our people are the foundation of our success. We care about our people. We value attitude. We value collaboration. And they are keys to success.
Our CELEBRATE programme recognises the contribution, the excellence and the “going the extra mile” attitude of our people. CELEBRATE creates a culture of success that heightens employee job satisfaction and promotes organisational commitment.
On-boarding touch points to enhance new hire assimilation and engagement.
Loyalty and Length of Service anniversary recognition which includes a globally consistent ABG service pin.
Point based program to recognise good work and reinforce positive behaviours while providing the motivation for continued achievements over time by accruing points in a unified “bank” account.
For our employees who are eligible, we provide a range of competitive bonus schemes which are based on company and personal performance. Eligibility for any of these schemes is dependent on position and details will be available at interview.
Employees working here for more than 2 months are eligible to receive reduced rates on car rental. This also applies to various family members who want to rent a car.
After having completed one year of service with us, employees can enjoy the benefit of a 3 days weekend free car rental.
As the length of service with the company increases so does the number of free rental days, up to 14 days.
We offer holidays starting at 32 days a year and rising to 37 days dependent on length of service.
Employees with more than 1 year service are eligible to receive lunch vouchers.
Our programme “Concilia” provides, wherever possible, flexible working arrangements in order to assist people achieve a satisfactory balance between work and personal life: flexible hours, special leave, reduced hours…
Avis Budget Group Contact Centre is committed to being a responsible member of the communities in which we operate, through our Volunteer Programme and our collaboration with several NGO.
We are recognized as a "Business with Social Value"
We are committed to minimizing our main impacts on the environment: energy use, business travel and waste management.
Every business needs to take action to measure and reduce their carbon footprint. For more than a decade, Avis Budget Group has actively reduced emissions and worked with partners to minimise the impact on the environment.
We are also developing ways to help our customers make their journeys more eco-friendly.
Read more in www.avis-greenerworld.com
Read more in www.budget.com/budgetWeb/html/en/aboutus/green/index.html
Testimonials: our colleagues telling their story in their own words.
Theirs is an honest view of what a day in the life working at Avis Budget Group contact Centre is all about.
"I have been working for the company since 2008, I started off as a Sales Agent and in 2009 I was offered the possibility of moving to the Support Team where I currently work as a Team Leader. The location, the environment and the people is what complete the job for me as it feels like we are all a big family always willing to help one another."
"I started as a reservations agent on 17th April 2001. I remember this day well, especially the enthusiasm that I started with. It was this enthusiasm and a strong commitment to my work that has helped me progress in the company. After two years I was promoted to Team Leader. During this part of my career I learned a lot about team management, how to set and achieve objectives, how to train and develop my team and much more. On 14th March 2011 I was given the opportunity to become a Sales Team Manager and here I am, still with the same enthusiasm and commitment that I had 10 years before. "
"I have been working for the company since 2002 as a reservation agent in the Spanish market. One of the best things for me to work in the centre is the great relationship I have with the colleagues. "
"I started working here as an accountant in 2007 and not one day goes by where I don't get overwhelmed by the truly human team we have here. "