Avis Budget Group Contact Centre is part of Avis Budget Group which is a leading provider of mobility solutions across Europe, Africa and the Middle East (EMEA), North America and Latin America/Asia-Pacific where it operates the globally recognised Avis and Budget brands.

Avis Budget Group Contact Centre is located in the World Trade Centre of Barcelona, in the city centre.
Where we are: Avis Budget Group Contact Centre EMEA, S.A. - Moll de Barcelona s/n, Edificio Norte, 5a planta. 08039 Barcelona
Opened in September 2000, Avis Budget Group Contact Centre EMEA manages:
Avis and Budget for 15 countries and 12 languages:
Zipcar members relationships for Spain and Austria.
Our multi-lingual and multi-cultural team (more than 30 nationalities) delivers an outstanding customer experience to our businesses and customers.
15 countries:
  • Austria
  • Belgium
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Italy
  • Norway
  • Portugal
  • Spain
  • Sweden
  • Switzerland
  • Netherlands
  • UK
  • US
Reach excellence by focusing on our customers, our people, innovation and effectiveness.
We deliver an outstanding customer experience as a result of our engagement, passion and dedication to excellence, through our guiding principle "we try harder, going the extra mile".
We consider being a values-driven organisation to be one of the core strengths of our Company.

In our business, success is driven as much by shared values as by employee skills and behaviours.
Our values influence the way we meet customer needs and the way we promote ethically sound practices within Avis Budget Group Contact Centre.

They are:
Commitment
We are committed to providing value to our corporate clients and individual customers and to those colleagues who rely on us for leadership or support. We are knowledgeable and passionate about what makes each of our brands unique and powerful, and we are committed to finding innovative ways to fuel their growth. We create value for all segments of the rental car market by faithfully focusing on service excellence and quality.
Integrity
We display integrity at all times in the business decisions we make and the manner in which we conduct our professional relationships. We support that sense of doing what's right through a culture of open communications and a spirit of teamwork. We also value the role that diversity among our associates, suppliers, and partners plays in our success.
Responsibility
We take seriously our responsibilities as a corporate citizen, always aware of how our actions can benefit the community and sensitive to the needs of the environment. We make decisions at all times understanding our responsibility for enhancing profitability and serving the interests of our shareholders. As a service company whose success is rooted in the satisfaction and performance of our people, we take responsibility for furthering the professional development of our associates at every level of the organisation.